Frequently Asked Questions
Everything you need to know about upgrading your timepiece.
How do I know if a strap will fit my watch?
To ensure a perfect fit, you must measure the lug width of your watch in millimeters. Most of our straps are designed for specific lug widths (e.g., 20mm, 22mm). You can find this measurement by using a digital caliper or checking your watch manufacturer's specifications.
What materials are used in Strapcode watch bands?
We use premium materials including 316L stainless steel for our metal bracelets, genuine Italian leather, FKM rubber, and high-density nylon to ensure durability, comfort, and a luxury feel.
How long does shipping take for international orders?
International orders typically arrive within 7 to 14 business days via standard shipping. We also offer expedited shipping options through DHL or FedEx, which usually deliver within 3 to 5 business days depending on your location.
What is your return and exchange policy?
We offer a 15-day return policy for items in their original, unworn condition with all protective films intact. If you ordered the wrong size or are unsatisfied with the style, please contact our support team to initiate an exchange or refund.
Are tools included with my strap purchase?
Most of our orders include a complimentary spring bar tool to assist with installation. Please check the specific product description, as some specialized bracelets may require specific screwdrivers for link adjustment.
Do you offer a warranty on your products?
Yes, we provide a 12-month warranty against manufacturing defects. This covers structural issues with the links, clasps, or buckles, but does not cover normal wear and tear or damage caused by improper installation.